Airbitz uses older code and may have issues detecting transactions. Airbitz was deprecated in 2019. We recommend users to upgrade and install the Edge Wallet which is our newest and most up to date product. Head over to https://edge.app/ or search for "Edge Wallet" on the Playstore or App Store.
Once installed, simply sign in with the same username and password that you use for Airbitz. The transaction should be detected and the account properly synced almost immediately.
Edge is our newest product and does a better job in regards to detecting transactions and account syncing. Additionally, it has a lot more new features such as being able to support other cryptocurrencies and being able to swap between other coins and tokens.
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